Return and Refund Policy

• 14 days to change your mind: consumers may withdraw from a distance purchase within 14 days of receiving the goods, without giving a reason.
• Notify us: email info@xfg-market.com with your order number and the articles concerned, or use the EU model withdrawal form.
• 14 days to return: once you have notified us, send the goods back within a further 14 days.
• Condition: goods must be unused, complete and in their original packaging. You are liable for any reduction in value caused by handling beyond what is necessary to establish the nature and functioning of the goods.

The statutory right of withdrawal does not apply to business-to-business orders. We nevertheless accept returns of unused, stocked catalogue articles within 14 days of delivery, subject to prior written agreement and a restocking fee of up to 15%. Cut cable, special-order and configured articles cannot be returned.

• Cable and wiring cut to a customer-specified length.
• Articles ordered in specially or manufactured to your specification.
• Goods that have been installed, wired in, modified or otherwise put into service.
• Items returned without their original packaging, labels or accessories.

• 1. Contact us: email info@xfg-market.com or call +31 670994110 with your order number.
• 2. Receive an RMA number: we issue a return reference and the return address (Dr Schaepmanstraat 13, 3314 RH Dordrecht, Netherlands).
• 3. Pack the goods: repack securely, include the RMA number inside and on the outside of the box.
• 4. Ship it back: send with a tracked service. Keep proof of postage until the refund is confirmed.

• Faulty, damaged or incorrect goods: we cover the return cost and arrange a DHL collection or label.
• Change of mind: you pay the cost of returning the goods, unless we agreed otherwise in writing.

• Timescale: refunds are issued within 14 days of us receiving the returned goods, or of proof that you have sent them, whichever is earlier.
• Method: we refund using the same payment method you used — iDEAL and card refunds appear within a few business days, SEPA transfers within 1–2 business days of processing.
• Delivery costs: for a valid withdrawal we refund the standard delivery cost you paid; any extra cost of a premium service you chose is not refunded.

All articles carry the manufacturer's warranty, in most cases 24 months, and the statutory conformity guarantee under Dutch law. If an article develops a fault, contact us with the order number, the article code and a description of the defect. Depending on the outcome of the assessment we will repair, replace, or refund the article. Faults caused by incorrect installation, overload, external damage or use outside the published specification are not covered.

If we cannot resolve a complaint together, consumers in the EU may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Dutch law applies to all agreements and the competent court is in Rotterdam, without prejudice to any mandatory consumer protection.

• Email: info@xfg-market.com
• Phone & WhatsApp: +31 670994110
• Address: Dr Schaepmanstraat 13, 3314 RH Dordrecht, Netherlands
• Hours: Monday to Friday, 09:00 – 17:00 (CET)