Shipping Policy

Fittedd, Dr Schaepmanstraat 13, 3314 RH Dordrecht, Netherlands. Registered in the Netherlands, company number 83969969. Contact: info@xfg-market.com or +31 670994110.

• Netherlands: standard tracked DHL delivery is free on orders above €150 excluding VAT; below that a €7.95 contribution applies.
• European Union: shipping is quoted per order based on weight, volume and destination, and is confirmed on your quotation or order confirmation before you pay.
• Heavy and bulky goods: cable drums, enclosures and pallet shipments are quoted separately as freight.
• Duties and taxes: orders within the EU are shipped with Dutch VAT or under the intra-community reverse charge where a valid EU VAT number is supplied. No import duty applies inside the EU.

• Delivery area: we ship throughout the Netherlands and to all European Union member states.
• Outside the EU: shipments to non-EU destinations are possible on request and are quoted individually, including export documentation.

• Processing: stocked lines are prepared within 1–2 business days, Monday to Friday.
• Cut-off time: orders placed before 15:00 (CET) on a business day are normally dispatched the same day; later orders go out the next business day.
• Non-shipping days: we do not process or dispatch orders on weekends or Dutch public holidays.
• Non-stock items: where an article is ordered in from the manufacturer, the lead time is stated on your order confirmation.

All parcels are shipped with DHL, tracked and insured, and packed for transit.

• Netherlands — DHL Parcel: estimated delivery 1–2 business days after dispatch, with evening and ServicePoint delivery options.
• European Union — DHL Parcel Connect / DHL Express: estimated delivery 2–6 business days after dispatch depending on destination; DHL Express is available on request for next-day delivery to most of Western Europe.
• Tracking: once your order leaves us you receive an email with the DHL tracking number so you can follow the shipment to your door.
• Signature: higher-value consignments require a signature on delivery. DHL offers redelivery, neighbour delivery and ServicePoint collection if you are out.

Orders can be collected in person from Dr Schaepmanstraat 13, 3314 RH Dordrecht, Netherlands by appointment during our opening hours (Monday to Friday, 09:00 – 17:00 (CET)). We will email you as soon as your order is ready.

• Damaged orders: if your parcel arrives damaged, contact us within 48 hours of delivery with photos of the packaging and the goods so we can resolve it.
• Lost orders: if tracking stalls or the shipment has not arrived within the estimated window, contact us and we will open an investigation with DHL and keep you updated until it is closed.
• Incorrect address: please check your delivery details at checkout. We cannot be held responsible for shipments delivered to an address supplied incorrectly, although we will always try to help recover them.

For return instructions, timescales and refund handling, please see our Return and Refund Policy.

• Email: info@xfg-market.com
• Phone & WhatsApp: +31 670994110
• Address: Dr Schaepmanstraat 13, 3314 RH Dordrecht, Netherlands
• Hours: Monday to Friday, 09:00 – 17:00 (CET)